Privacy Policy

Introduction

At L'Ami Pierre, we take the protection of your personal data very seriously. This privacy policy explains how we collect, use, share, and protect your information when you use our kayak rental services on the Semois.

Data we collect

1. Information you provide to us

• Identity: Last name, first name, date of birth
• Contact details: Postal address, email, phone number
• Payment: Information necessary to process transactions (without storing banking data)
• Preferences: Activity choices, reservation dates

2. Automatically collected information

• Technical data: IP address, browser type, device used
• Cookies: To improve your user experience (you can manage them through your browser settings)
• Access logs: Pages visited, visit duration

Use of your data

We use your personal data solely for the following purposes:

• Processing your reservations and providing our services
• Sending you confirmations and important information
• Improving the quality of our services and your customer experience
• Fulfilling our legal obligations (billing, tax declarations)
• Preventing fraud and ensuring the security of our systems

Data protection

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction:

• SSL/TLS encryption for all data transmissions
• Secure storage systems with restricted access
• Regular security audits
• Staff training on data protection

Data retention

We retain your data only as long as necessary:

• Reservation data: 5 years for accounting and tax purposes
• Customer data: 3 years after your last activity, unless you request deletion
• Payment data: According to legal requirements of payment processors

Your rights

In accordance with the GDPR, you have the following rights:

• Right of access: Obtain a copy of your data
• Right to rectification: Correct inaccurate data
• Right to erasure: Request the deletion of your data
• Right to object: Object to certain processing activities
• Right to data portability: Receive your data in a structured format

International transfers

Your data is primarily processed in Belgium and within the European Union. In the rare event that data is transferred outside the EU, we ensure that:

• The country benefits from an adequacy decision by the European Commission
• Standard contractual clauses for data protection are implemented
• Additional safeguards are applied if necessary

Protection of minors

Our services are not directly aimed at children under 16 years of age. We do not knowingly collect personal data from minors without verifiable consent from a parent or legal guardian.

Policy updates

We may occasionally update this policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the update date.